Frequently Asked Questions

Shop the site for the product(s) you would like using the category menu or search box.
- Click on the product image or name for more detailed information about the item.
- Select the item by choosing the color or size, enter the quantity you want, then click add to cart.
- Update the quantity by entering the desired amount in the box labeled quantity. and click add to cart.
- You can either click Continue Shopping or Checkout.
- "PLEASE NOTE" the minimum order value is $25 to place an order.
- You will need to create an account in order to checkout or sign-in if you already have an account.
- Enter your email address and password for easy access to your account and to check on your order status.
- Complete all of the proper fields followed by the "Confirm Order" final button to place your order.
* Print and save your receipt upon completion of your order.

All order information can be found once you have logged into your account. To log into your account please click here: "My Account"

Impact Dimensions, LLC offers a variety of different delivery schedules; standard ground, second day air or next day air delivery. Our shipping rate shown on our site are live based on our UPS rates which makes them real time rates. These rates are based on dim weight and dimentional size that UPS publishes. Depending upon the quantity, size and total weight of the items ordered, additional shipping fees may be applicable. You will be contacted prior to shipment if any additional fees are required for your order. If you suspect your order may exceed standard shipping dimensions, feel free to contact our sales team for a shipping quote.

Returns can only be accepted for “In-Stock” merchandise. All returns must be made within thirty (30) days of receipt of your order. Merchandise must be undamaged. Apparel items must be unwashed/unworn. Order will be refunded when merchandise has been received back by Impact Dimensions. Customers are responsible for any return postage charges. We can supply a return label upon request.

Refunds will be issued back to the same payment method used at the time of purchase. Please allow 2-3 business days for refunds to be posted into your account.

Exchanges can be made within thirty (30) days of receipt of your order. Items must be undamaged/unworn/unwashed. Customers are responsible for additional postage.

Web-Direct items (items not part of the “In-Stock” collection) are final sale, unless order is damaged or imprinted incorrectly.

Your satisfaction is guaranteed. If for any reason, you are not satisfied with the quality of the merchandise you receive, please contact customer service at support@impactdimensions.com or 1-800-552-4138.

We would be happy to help you create that perfect custom product for your next event or give away. To get started please feel free to call us at 800-552-4138. During our conversation we will be able to provide you with all the key information you need to make sure the item can all your needs as well as in hands date.
Please note that these types of orders have been produced specifically for you and cannot be returned or exchanged unless the merchandise is damaged or imprinted incorrectly.